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FAQ

Q1: Are you trading company or manufacturer?

A: We are a trading company located in hangzhou city. We have joint venture factory in Shandong province, specializing in pharmaceutical intermediates, API and CMO production under GMP complaints. And we are engaged in CRO projects in collaborative laboratories. In addition, we have established long-term stable cooperative relations with many good reputation factories in China in last 17 years.

Q2: How soon can I get reply after send inquiry?

1. In principles, all inquiries will be replied within one day except sleeping time in China.

2. call at any time

Q3: How long is your delivery time? How will you deliver the goods?

A: Generally it is one week if the goods are in stock. or it is according to quantity if the goods are not in stock.

All shipment be done by qualified shipping companies by air/by sea /by courier like DHL, FEDEX, EMS, TNT . However , You also can choose your own shipping forwarder.

Q4: How soon can I get sample?

A: Generally sample of regular products can be sent out within 7days after product confirmed by both side. Otherwise 3-5 weeks normally if it’s CMO or CRO project.

Q5: Do you have GMP or DMF?

A: Yes, Our joint venture factory has GMP certificate from the third qualified institution named TDV from Spain which is acceptable for many Europe, Japan customers. And we are involved in CEP certificate as raw material supplier. 

For trading products, we always introduce good GMP factory to our customers depending customer’s need, and DMF can be provided as well.

Q6: Can you cooperate in product registration?

A: Yes, we can help china factories and cooperate with customers to do registration. We have registered API in INDIA and KFDA, PMDA already.

Q7. What information should I let you know if I want to get a quotation?

A:  Quality, Exact quantity, delivery seaport or airport, payment terms, shipment schedule. End market. If you can mention target price, it would be helpful to make business more fast.

Q8. How to make the payment?

A: L/C and T/T in advance are highly recommended. TT 30/60days, DP and DA with old customers for regular business.

Q9. When will we receive the goods?

A: For samples, we will send by TNT/DHL/FEDEX/by air, usually it takes about 3-7days to reach you; for commercial orders, it will take about 5-7days to delivery main seaport or airport of China. From main seaport of china to your esteemed country seaport, it depends on shipping company.

Normally, It will takes 2-3days to Korea/2days to Japan/ 15days to India/15days to Europe.

Q10. What if we find your products unsatisfied?

A: After you receive our goods and find the quality not up to your required quality standard by your test. Please sent us your test result (COA and HPLC). We will test our sample record again to find reason. If it’s our side reason, we accept to return goods and reship the replaced goods. Or bear customer’s loss due to the quality to sell at a discount if customer can continue to use the cargo, or other solutions agreed upon by both parties. If it’s not our side reason, we will help customer to find the reason why it’s happened to avoid the issue happening again.

Q11. How can we assure the quality satisfied and factories qualified?

A: Before starting business, we will audit factory to evaluate whether it meets customer’s requirements. We will truthfully report the factories actual situation to the customers and only introduce qualified factories to customers.

If we can’t assure the quality completely up to the standard, we will sent PRE SHIPMENT SAMPLE to customer to test firstly, after confirm quality, we arrange commercial order shipment.

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